Warranty & Returns
You can shop confidently with SimpliVinyl with our 30-Day Money Back Guarantee. It's simple...Buy it, love it, or return your unopened products for a full refund of your product cost, minus shipping charges both way. After all, you're outfitting your home or business and should love your flooring!
How It Works
Send an email to contact@simplivinyl.com within 30 days of your original delivery date of your order. You can also call us at 312-818-5326 and we will send a email confirmation of your request.
All orders must:
- Be in their original packaging, and
- Like New, so we can resell them.
- That means your order can't be used, installed, or marked in any way.
- It also must be palletized before pickup (where applicable).
You are only responsibility during the return process is paying for any shipping cost for both full and partial returns.
Full order returns
To qualify, you must return every piece of your order in its original packaging. Once the order is all together and ready to go, contact us to arrange a pickup. Easy. You're just responsible for shipping costs.
Partial order returns
If you only want to return part of your order, that’s fine too. Contact us and let us know how much of your order you’d like to return so we can arrange pickup and calculate shipping costs. Once you receive a quote, make sure the returned portion of your order is in its original packaging and in the same condition as the day it arrived. We’ll take it from there. Just like with full order returns, you are just responsible for shipping costs to get the material back to us.
Exclusions
Unfortunately, our 30-day Money Back Guarantee doesn’t apply to sample orders, custom orders, full container orders, made to order, or clearance items.
Warranty
At SimpliVinyl, we take pride in providing high-quality luxury vinyl plank flooring that is built to last. We understand that investing in new flooring is a significant decision, and we want to ensure that you are completely satisfied with your purchase. That's why we offer a limited residential flooring warranty to give you peace of mind.
Our warranty covers any manufacturing defects in our luxury vinyl plank flooring for a 25 years. This means that if your flooring shows signs of defects such as delamination, peeling, or cracking, we will replace or repair the affected area.
To access our limited residential flooring warranty, simply click on the link below:
By clicking on the link, you will be directed to our warranty page where you can find detailed information about the coverage, terms, and conditions. We recommend reviewing the warranty carefully to understand your rights and responsibilities as a customer.
Please note that our warranty is only applicable to residential use of our luxury vinyl plank flooring. Commercial use is not covered under this warranty. Additionally, the warranty does not cover damage caused by improper installation, neglect, accidents, or normal wear and tear.
If your looking for our 15 year commercial warranty, you can find that at the link below:
If you have any questions or need further assistance regarding our residential flooring warranty, please don't hesitate to contact our customer support team. We are here to help and ensure that your experience with SimpliVinyl is nothing short of exceptional.
Thank you for choosing SimpliVinyl for your luxury vinyl plank flooring needs. We appreciate your trust in our products and look forward to serving you.